Outstanding Invites¶

Once you have invited an applicant, their invitation will be marked as 'Outstanding' until they have registered with VettingGateway. You can view all outstanding invites by either clicking on the 'Outstanding Invites' panel on your dashboard, or by going to Invitations in the side menu.

Cancelling an invite¶

Cancelling an invite will prevent the applicant from following their VettingGateway invitation link. You can cancel outstanding invites by clicking the 'Cancel' button to the right of each invitation.

Cancelling an outstanding invite will restore any credits used to invite that applicant.

Resending an invite¶

Sometimes applicants may need the VettingGateway invitation email to be resent, particularly if their previous one ended up in their spam/junk folder. This can be done by clicking the 'Resend' button to the right of each outstanding invitation.

Common issues¶

Invite is no longer valid¶

When an invite is sent to a new applicant they must first create an account. Sometimes applicants will simply create the account then return at a later date to start/continue filling out their VettingGateway profile.

Once they have created their account, they will not be able to use the invite link that was originally sent to them.

If the applicant has already started the profile they simply need to log in to VettingGateway using their email address and password.

Applicant can't find application form¶

If the applicant has created an account and then decided not to start the profile, they can always find it again by logging in to VettingGateway using their email address and password. Once they have entered their login credentials, they will be able to view any pending invites for their account.