Contact the Support Team¶
Before raising a ticket, most questions can be answered instantly using this Help Centre. Please try the options below first — our support team will also refer you back to these resources if your question is covered here.
Find your answer first¶
Search the Help Centre
Use the search bar at the top right of this page. Type a keyword — such as "DBS", "reference", "invite", or "GSAT" — and you'll see matching guides instantly.
Not sure where to start? Try these common topics:
- How do I start a check?
- A referee hasn't received or responded to a reference request
- DBS check questions
- An applicant can't log in or submit their profile
- GSAT questions
- Frequently Asked Questions
Raise a support enquiry¶
If you've checked the Help Centre and still need assistance, our support team is happy to help.
What to include in your enquiry
To help us resolve your issue as quickly as possible, please include:
- The applicant's name and profile link (if relevant)
- A description of the issue and what you expected to happen
- Any error messages you have seen
- Screenshots where possible
To raise an enquiry:
- Click the question mark icon in the top right of VettingGateway.
- Select Ask a question.
- Click New Support enquiry.
- Enter the details of your enquiry and click Raise support enquiry.
Checking on existing enquiries¶
Go to the question mark icon in the top right of VettingGateway and click Ask a question.
Here you can see all enquiries you have raised, along with their current status and last updated date.